At Zehra Mart, we want you to love what you buy. If for any reason you are not satisfied with your purchase, we offer a simple and hassle-free return and refund process.
1. Return Eligibility
You can request a return or exchange under the following conditions:
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The product is unused, unwashed, and in its original condition with tags and packaging intact.
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The return request is made within 7 days of delivery.
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Items like innerwear or personalized/customized products are not eligible for return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
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Contact our support team at support@zehramart.com within 7 days of receiving the product.
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Mention your order number, reason for return, and attach product images if applicable.
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Once your request is approved, we will guide you on the pickup or return shipping process.
3. Refund Process
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Once the returned item is received and inspected, your refund will be processed.
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Refunds will be made to the original payment method within 5–7 business days.
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In case of COD orders, refund will be made via bank transfer after collecting bank details.
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Shipping charges (if any) are non-refundable unless the return is due to a damaged or incorrect product.
4. Exchange Policy
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You can exchange your item for a different size or color of the same product.
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Exchanges are subject to availability.
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If the item is not available for exchange, you may opt for a refund or store credit.
5. Damaged or Incorrect Product
If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear pictures. We will arrange for a replacement or refund at no extra cost.